Shipping policy
Shipping Policy
Thank you for shopping with SootheLoop. We’re committed to getting your order to you quickly, safely, and with care.
Processing Time
All orders are processed within 1–3 business days after receiving your order confirmation email. You’ll receive another notification once your order has shipped.
Shipping Rates and Delivery Estimates
| Destination | Service | Cost | Estimated Delivery Time |
|---|---|---|---|
| Canada | Standard Shipping | $4.99 CAD | 3–7 business days |
| Canada | Express Shipping | $9.99 CAD | 2–3 business days |
| United States | Standard Shipping | $6.99 CAD | 5–10 business days |
| United States | Express Shipping | $12.99 CAD | 3–5 business days |
| International (outside North America) | Standard International Shipping | $11.99 CAD | 10–20 business days |
| International (outside North America) | Express International Shipping | $24.99 CAD | 5–10 business days |
| Canada & USA | Free Shipping (Orders $50+) | Free | Standard delivery times apply |
Note: Delivery times are estimates and may vary due to factors outside our control such as customs processing, carrier delays, or weather conditions.
Order Tracking
You’ll receive a shipping confirmation email containing a tracking number as soon as your order is shipped. Tracking updates may take up to 24 hours to appear.
Lost or Damaged Packages
SootheLoop is not responsible for packages lost or damaged during transit.
If your order was lost or damaged, please contact the shipping carrier directly or email us at shopsootheloop@gmail.com — we’ll help where possible.
International Shipping
We now offer worldwide shipping!
Please note that import duties, taxes, and customs fees may be applied by your local customs office upon delivery. These charges are the responsibility of the customer and are not included in our prices.